For PayrollOS, HULO HR and HULO Global services, email [email protected].
Include your organisation, a short description, the time the issue occurred and any support reference displayed by the application. A screenshot can help if you remove personal or confidential information first. Never send passwords, recovery codes, API keys, HMRC credentials, full card details or real employee documents in an ordinary support message.
Accountants and organisation access
If an issue affects one client, identify that organisation without sending its employees’ information. If your organisation’s administrator can resolve an access issue, contact them first. Access to one client does not give access to another client’s records.
Billing and cancellation
Use the same support address for billing questions and cancellation notices. Paid PayrollOS subscriptions require 14 days’ notice; identify the account and subscription so the notice can be recorded. We will confirm receipt, the effective date and any final amount due. See the PayrollOS service terms for service availability and subscription terms.
Security
Email [email protected] with a subject beginning “Security report”. Provide the affected page or version, a concise description and safe steps to reproduce the issue. Send an initial description and request a secure transfer method if evidence contains sensitive information.
Do not publish a suspected vulnerability or another person’s data in a public issue, forum or social-media post. Avoid accessing information beyond what is necessary to demonstrate the issue, and do not disrupt a service or use another person’s credentials. This contact route does not grant permission for intrusive security testing.
PayrollOS currently uses access permissions, multi-factor authentication and private document-access controls. For the scope of enabled services and organisation access, see the PayrollOS service terms. Any contractual service-level commitment is set out in the applicable agreement.
Privacy requests and complaints
For access, correction, deletion or other privacy requests, use the subject “Privacy request”. See our privacy notice for the applicable rights and the ICO complaint route. We may need to verify your authority before discussing account information.
If you are unhappy with how a matter has been handled, email a summary and the original support reference, marking the subject “Complaint”. We will review it and respond through the contact details associated with the enquiry or account. Any contractual response-time or service-level commitment will be set out in the agreement for your service.
HULO Global Limited is registered in England and Wales, company number 17134928. Written correspondence can be sent to Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE. The registered office is a correspondence address, not a walk-in support service.